Privacy Policy

This Privacy Policy describes how Magnetic Road Motors ("Magnetic Road Motors," "we," "our," or "us") collects, uses, discloses, and protects your information when you interact with us, including when you visit our websites, contact our sales or service teams, use our mobile or web applications, or otherwise engage with our products and services in the United States (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

1. Information We Collect

We may collect the following categories of information:

1.1 Information You Provide to Us

• Contact information: name, email address, phone number, postal address.
• Account information: username, password, and security information if you create an account.
• Vehicle-related information: vehicle identification number (VIN), license plate number, make, model, year, mileage, and service history when you schedule or receive service.
• Purchase and financing information: payment details (processed via secure third-party providers), financing applications and related information, trade-in information, and transaction history.
• Communications: content of emails, messages, phone calls (which may be recorded where permitted by law), and other communications with our customer service, sales, or support teams.
• Preferences: marketing and communication preferences, and other preferences you share with us.

1.2 Information Collected Automatically When you access or use our websites, apps, or connected vehicle services, we may automatically collect:

• Device and usage information: IP address, browser type, operating system, device identifiers, referring URLs, pages viewed, links clicked, and access times.
• Cookies and similar technologies: data from cookies, web beacons, pixels, and similar tools used to recognize your browser or device and understand how you use our Services.
• Location information: approximate or, if you enable it, precise geolocation data from your device or from vehicle telematics.

1.3 Vehicle and Telematics Data (If Applicable) For connected vehicles or services, we may collect:

• Vehicle status data: battery or fuel level, mileage, diagnostic trouble codes, component status, tire pressure, maintenance alerts.
• Driving data: speed, acceleration and braking patterns, steering, and other driving behavior data (where lawfully collected and with appropriate notice/consent).
• Location and trip data: vehicle location, route, and trip details (where lawfully collected and with appropriate notice/consent).

1.4 Information from Third Parties We may receive information about you from:

• Dealers, service centers, and business partners.
• Financing and insurance providers.
• Public databases and third-party data providers.
• Social media platforms, if you interact with us through social media.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our Services, including processing purchases, leases, financing, repairs, and maintenance.
• To operate, diagnose, repair, and improve our vehicles, products, websites, apps, and services.
• To personalize your experience, including tailoring content, recommendations, and offers.
• To communicate with you about your account, transactions, appointments, recalls, safety notices, and customer support.
• To send you marketing communications, promotions, and information about products, services, and events, consistent with your preferences and applicable law.
• To conduct analytics, research, and product development.
• To detect, prevent, and protect against fraud, abuse, security risks, and other harmful activities.
• To comply with legal obligations, enforce our terms and conditions, and protect our rights, property, safety, and those of others.

3. Legal Bases for Processing (EEA/UK Visitors)

Although Magnetic Road Motors operates in the United States, if you access our Services from the European Economic Area or the United Kingdom, we rely on the following legal bases, where applicable:

• Performance of a contract.
• Compliance with a legal obligation.
• Legitimate interests, such as improving our Services and ensuring security.
• Your consent, where required by law (for example, certain marketing or location-based services). You may withdraw consent at any time, without affecting the lawfulness of processing before withdrawal.

4. How We Share Your Information

We may share your information as follows:

4.1 Within Magnetic Road Motors We may share information with our affiliates, subsidiaries, and related entities for purposes consistent with this Privacy Policy.

4.2 Service Providers We may share information with third-party vendors and service providers who perform services on our behalf, such as:

• Payment processing and financing.
• Vehicle servicing and maintenance.
• Data hosting, analytics, and IT support.
• Marketing, advertising, and customer support services. These parties are authorized to use your information only as necessary to provide services to us and must protect it in accordance with applicable law and contractual obligations.

4.3 Business Partners and Dealers We may share information with authorized dealers, distributors, and business partners in connection with vehicle sales, service, financing, and related services.

4.4 Legal and Safety Reasons We may disclose information if we believe it is necessary or appropriate to:

• Comply with applicable laws, regulations, or legal processes.
• Respond to lawful requests from public and government authorities.
• Protect the rights, property, or safety of Magnetic Road Motors, our customers, or others.
• Detect, prevent, or address fraud, security, or technical issues.

4.5 Business Transactions In connection with, or during negotiations of, any merger, acquisition, sale of assets, financing, reorganization, bankruptcy, or other change in control, your information may be transferred as a business asset to another company, subject to this Privacy Policy or a comparable policy.

5. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Recognize your browser or device.
• Remember your preferences and settings.
• Understand how you use our Services and improve performance.
• Provide analytics and measure the effectiveness of our advertising.

You may be able to manage cookie preferences through your browser settings or device controls. If you disable cookies, some features of our Services may not function properly.

6. Your Choices and Rights

6.1 Marketing Communications You may opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails or contacting us using the information in the "Contact Us" section below. Even if you opt out of marketing, we may still send you non-promotional communications related to your account, transactions, safety, or service.

6.2 Access, Update, or Delete Your Information Depending on your location and applicable law, you may have the right to:

• Access and obtain a copy of your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information, subject to legal and contractual restrictions.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the information in the "Contact Us" section. We may need to verify your identity before fulfilling your request.

7. Data Security

We use reasonable physical, technical, and administrative safeguards designed to protect your information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:

• The duration of your relationship with us.
• The necessity of the information to provide Services.
• Our legal obligations and regulatory requirements.
• Our need to resolve disputes and enforce our agreements.

9. Children’s Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take appropriate steps to delete it. If you believe a child has provided us with personal information, please contact us.

10. Third-Party Websites and Services

Our Services may contain links to third-party websites, services, or applications that are not owned or controlled by Magnetic Road Motors. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you use.

11. International Data Transfers

Magnetic Road Motors is based in the United States. If you access our Services from outside the United States, your information may be transferred to, stored in, and processed in the United States or other countries that may have different data protection laws than your country of residence. Where required by law, we will implement appropriate safeguards to protect your information during such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of the policy and, where required by law, notify you of material changes (for example, by posting a notice on our website or sending you a communication). Your continued use of the Services after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Magnetic Road Motors Privacy Office United States

Email: privacy@magneticroadmotors.com (example)

Please do not include sensitive information in unencrypted email communications.